POST api/ticket/raiseticket

Raises a ticket in predatar portal (using authentication key)

Resource Information
Requires authentication? Yes (Predatar agent authentication key only)
Post content type application/json
Response formats JSON
Example Request Content
 {
	"authenticationKey":"EE0DAB49-D43C-4552-AEDA-D281ECF872EA",
	"nodeKey":"TSM-ABC-01",
	"priorityId":"2",
	"statusId":"3",
	"synopsis":"Ticket synopsis",
	"detail":"Ticket details",	
	"assignedToName":"",
	"assignedToType":"",
	"incidentContactName":"User Name A",
	"incidentContactType":"U"
}
Example URL
  IncidentContactType can be "U" (for user) or "G" (for group).
Parameters
Name Description
authenticationKey
required 		Authentication key for the predatar agent against which a ticket is to be raised.
nodeKey
required 		Predatar agent name against which a ticket is to be raised.
synopsis
required 		Short description of the ticket.
detail
required 		Detailed description of the ticket.
priorityId
required 		Priority id referes to urgency to raise the ticket. It can be 1, 2, 3 or 4

1 - critical
2 - severe
3 - moderate
4 - query
statusId
required 		StatusId refers to current status of the ticket. It can be 2,3 or 9

2- Customer: In progress
3 - Triage
9 - Customer: Unassigned
assignedToName
required 		Name of the User or Group to whom the ticket is initially assigned.

If an invalid “AssignedtoName” group or user is specified then “AssignedtoName” field to be set to:
(a) The companies “Default Incident User” (if one exists) or “Default Incident Group” (if one exists). If both are set, the “Default Incident User” takes precedence.
(b) If neither of these are set then the “assigned to” field must be set to the group called "Default Group"

Note: AssignedtoName is an empty string when status identifier of the ticket is 3 or 9 that is ticket is in Triage status or Customer: Unassigned status respectively.
assignedToType
required 		AssignedtoType can be "U" (for user) or "G" (for group).

Note: AssignedtoType is an empty string when status identifier of the ticket is 3 or 9 that is ticket is in Triage status or Customer: Unassigned status respectively.
incidentContactName
required 		Name of User or Group who sets the incidentcontact field of Inc_Incident table.

If an invalid "IncidentcontactName" group or user is specified I would like the "incident contact" field to be set to

(a) The companies "Default Incident User" (if one exists) or "Default Incident Group" (if one exists). If both are set the "Default Incident User" takes precedence.
(b) If neither of these are set then the "incident contact" field must be se to the group called "Default Group"
incidentContactType
required 		IncidentContactType can be "U" (for user) or "G" (for group).
Example Result
1548
Response Description

If the call is successful then a ticket number is retured, otherwise an negative number indicating an error will be returned.
One of the following error codes can be returend:

-1002Returned when no authentication key is supplied to the soap header.
-1003Returned when invalid authentication key is passed to the soap header.
-2001Returned when no synopsis is provided to the function.
-2002Returned when Priority Identifier is other than 1 to 4.
-2003Returned when Status identifier is not equal to 2 or 3.
-2004Returned when AssignedtoName is not an empty string (for StatusId 3 or 9 i.e. Triage status or Customer: Unassigned status).
-2005Returned when AssignedtoName is an empty string (for StatusId 2 i.e. Customer: In Progress status).
-2006Returned when AssignedtoType is not an empty string (for StatusId 3 or 9 i.e. Triage status or Customer: Unassigned status).
-2007Returned when AssignedtoType is not equal to "U" or "G" (for StatusId 2 i.e. Customer: In Progress status).
-2008Returned when IncidentContactType is not equal to "U" or "G".
-2009Returned when IncidentContactName is an empty string.
-2010Returned when invalid node key is supplied.
-2011Returned when no node key is supplied.