POST api/ticket/raisepredatarticket

Raises a ticket (using basic authentication)

Resource Information
Requires authentication? Yes (HTTP authentication using user name and API key)
Post content type application/json
Response formats JSON
Example Request Content
 {
	"nodeKey":"TSM-ABC-01",
	"priorityId":"2",
	"statusId":"3",
	"synopsis":"Ticket synopsis",
	"detail":"Ticket details",	
	"assignedToName":"",
	"assignedToType":"",
	"incidentContactName":"User Name A",
	"incidentContactType":"U"
}
Example URL
  api/ticket/raisepredatarticket
Parameters
Name Description
nodeKey
required 		Predatar agent name against which a ticket is to be raised.
synopsis
required 		Short description of the ticket.
detail
required 		Detailed description of the ticket.
priorityId
required 		Priority id referes to urgency to raise the ticket. It can be 1, 2, 3 or 4

1 - critical
2 - severe
3 - moderate
4 - query
statusId
required 		StatusId refers to current status of the ticket. It can be 2,3 or 9

2- Customer: In progress
3 - Triage
9 - Customer: Unassigned
assignedToName
required 		Name of the User or Group to whom the ticket is initially assigned.

If an invalid “AssignedtoName” group or user is specified then “AssignedtoName” field to be set to:
(a) The companies “Default Incident User” (if one exists) or “Default Incident Group” (if one exists). If both are set, the “Default Incident User” takes precedence.
(b) If neither of these are set then the “assigned to” field must be set to the group called "Default Group"

Note: AssignedtoName is an empty string when status identifier of the ticket is 3 or 9 that is ticket is in Triage status or Customer: Unassigned status respectively.
assignedToType
required 		AssignedtoType can be "U" (for user) or "G" (for group).

Note: AssignedtoType is an empty string when status identifier of the ticket is 3 or 9 that is ticket is in Triage status or Customer: Unassigned status respectively.
incidentContactName
required 		Name of User or Group who sets the incidentcontact field of Inc_Incident table.

If an invalid "IncidentcontactName" group or user is specified I would like the "incident contact" field to be set to

(a) The companies "Default Incident User" (if one exists) or "Default Incident Group" (if one exists). If both are set the "Default Incident User" takes precedence.
(b) If neither of these are set then the "incident contact" field must be se to the group called "Default Group"
incidentContactType
required 		IncidentContactType can be "U" (for user) or "G" (for group).
Example Result
{
    "TicketId": 2022,
    "TicketNumber": 1966
}